Frequently Asked Questions

At Fair Appliance Repair, we understand that your time is important. That's why we schedule precise appointments rather than giving you a window of time to wait for our technician. We respect your time and your property and want to provide the best customer service in Ottawa. When you call us, we'll let you know exactly when our technician will arrive — and in most cases we can offer same-day service.

Although we always aim to give our clients the best customer service, it can be difficult to diagnose appliance issues over the phone with certainty. When you call we can suggest a few quick checks, but when you are ready to repair a broken appliance we recommend scheduling a service call so that one of our technicians can take a look at your appliance in person and provide an accurate diagnosis and quote.

It depends on the appliance and the problem. Some repairs can be done in a matter of minutes, while others may take a few hours. Our service vans are fully stocked with the most common replacement parts, which allows us to complete the majority of repairs in a single visit.

This answer depends on the appliance in question and the cost of the repair. Generally, if the appliance is old or the repair is expensive, it is probably not worth fixing. As a rule of thumb, if the repair cost exceeds 50% of the price of a new appliance and your unit is more than 10–15 years old, replacement is usually more economical. We recommend that you schedule a service call so that one of our technicians can come and take a look at your appliance and give you honest, unbiased advice.

Yes! Fair Appliance Repair offers same-day appliance repair service throughout Ottawa, Gatineau and surrounding areas. Call us early in the day for the best availability — we know that a broken fridge, washer or oven can throw your whole household off, so we do our best to get to you the same day.

We repair all major appliance brands including Samsung, LG, Whirlpool, Maytag, Bosch, and more. Whether you have a premium European brand like Miele or Bosch, or a standard North American model from Whirlpool, Maytag or GE, our technicians have the expertise and access to parts to fix it.

Yes, all of our appliance repairs come with a 90-day warranty on both parts and labor. If the same issue recurs within the warranty period, we'll come back and fix it at no additional cost. This warranty reflects our confidence in the quality of our work and the parts we use.

Yes, all of our appliance technicians are licensed, insured and certified. We follow strict safety protocols, especially for gas appliance repairs, and our team receives ongoing training on the latest appliance technologies and repair techniques.

We provide appliance repair services throughout the Ottawa–Gatineau region, including Ottawa, Gatineau, Kanata, Nepean, Orleans, Barrhaven, Gloucester, Stittsville, Alta Vista, Vanier, Aylmer, and surrounding communities. Same-day service is available in most areas. If you're unsure whether we service your location, just give us a call.