Terms of Service
The terms that apply when you book a repair with us.
Last updated: April 30, 2026
By booking an appliance repair with Fair Appliance Repair you agree to the following terms.
Service area
We provide appliance repair services in Ottawa, Gatineau and the surrounding suburbs (Barrhaven, Gloucester, Nepean, Kanata, Stittsville, Orleans, Alta Vista, Vanier, Aylmer and more). For appointments outside our regular service area, please call to confirm availability.
Service call fee
Our service call fee is $90. This covers the technician's travel time and on-site diagnosis. The fee is waived when you proceed with the recommended repair on the same visit.
Quotes & pricing
After diagnostics our technician will provide an upfront price for the full repair (parts and labour). No work begins until you approve the quote. We don't charge by the hour and we don't add surprise fees.
Warranty
All repairs come with a 90-day warranty on both parts and labour. If the same issue recurs within the warranty period we'll return and fix it at no additional cost. The warranty does not cover damage caused by misuse, accidents, power surges, or problems unrelated to the original repair.
Cancellations & rescheduling
You can cancel or reschedule a booking at any time before the technician is on the way at no cost. If our technician is already en route or has arrived on-site, the service call fee may still apply.
Payment
Payment is due on completion of the repair. We accept e-Transfer, credit card, and cash.
Limitation of liability
Fair Appliance Repair is not responsible for indirect or consequential losses (for example, spoiled food in a refrigerator or laundry done elsewhere while a washer is being repaired). Our maximum liability for any claim is limited to the amount paid for the repair in question.
Changes to these terms
We may update these terms from time to time. The version in effect on the date of your booking is the version that applies.
Contact
Questions? Call +1 (613) 266-2694 or email service@fairappliancerepair.ca.